PRIVACY POLICY

The Complete Business

Last Updated: March 18, 2026

This Privacy Policy describes how The Complete Business (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit or use our website at thecompletebusiness.com (the “Site”), our membership community hosted on Skool, or any related services or product. (collectively, the “Service”).

This policy is designed to comply with applicable privacy laws, including:

  • Canada’s Anti-Spam Legislation (“CASL”)
  • Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA”)
  • The California Consumer Privacy Act (“CCPA”) as amended by the California Privacy Rights Act (“CPRA”)
  • The General Data Protection Regulation (“GDPR”) for individuals in the European Economic Area (“EEA”) and United Kingdom

Please read this policy carefully. By using the Service, you acknowledge that you have read and understood this Privacy Policy.

1. Accountability

The Complete Business is responsible for the personal information under its control. The following individual is accountable for our organization’s compliance with this Privacy Policy and applicable privacy legislation:

Privacy Contact: The Complete Business

Email: hello@thecompletebusiness.com

Website: https://thecompletebusiness.com

You may direct any privacy-related questions, complaints, or requests to this contact at any time.

2. Information We Collect

We collect several types of personal information depending on how you interact with our Service:

2.1 Information You Provide Directly

  • Contact information (name, email address) when you subscribe to our newsletter or opt-in to email communications
  • Account information when you join our membership community on Skool (name, email, profile details)
  • Payment information when purchasing products or services (processed by Stripe or PayPal — we do not store full card details)
  • Communications you send us via email or contact forms, including responses to questions

2.2 Information Collected Automatically

  • Log data: IP address, browser type and version, pages visited, time and date of visit, time spent on pages
  • Device information: hardware model, operating system, unique device identifiers
  • Usage data: clickstream data, referral URLs, search queries
  • Cookies and similar tracking technologies (see Section 5 for details)

2.3 Information from Third-Party Platforms

  • Analytics data from Google Analytics
  • Payment transaction data from Stripe and PayPal (limited to what is necessary to complete your purchase)
  • Membership and community activity data through our Skool platform (profile information, community posts, course progress)

3. How We Use Your Information

We identify the purpose for collecting personal information before or at the time of collection. We use the personal information we collect for the following purposes:

  • To provide, operate, and maintain the Service, including our Skool membership community
  • To process and fulfill purchases of products and services
  • To send you marketing emails and newsletters (only if you have explicitly opted in — see Section 6)
  • To respond to your inquiries and email communications
  • To analyze website usage and improve the Service using Google Analytics
  • To manage your membership account and community participation on Skool
  • To detect, prevent, and address technical issues or fraudulent activity
  • To comply with legal obligations under CASL, PIPEDA, CCPA/CPRA, GDPR, and other applicable laws

We will not use your personal information for purposes incompatible with those described in this Privacy Policy without obtaining your prior consent.

4. Legal Bases for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

  • Performance of a contract: Processing necessary to complete your purchase, provide membership access, or deliver the Service you requested.
  • Consent: Sending you marketing emails and using non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.
  • Legitimate interests: Improving our Service, detecting fraud, and ensuring security, where these interests are not overridden by your rights.
  • Legal obligation: Complying with applicable laws and regulations.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Service. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

  • Essential cookies: Required for the website to function. These cannot be disabled.
  • Analytics cookies: We use Google Analytics to collect aggregated and anonymized information about how visitors use our site. Google Analytics may set cookies such as _ga and _gid.
  • Preference cookies: Remember your settings and preferences.
  • Membership cookies: Skool may set cookies to manage your membership session and community access.

5.2 Managing Cookies

You can control cookies through your browser settings. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

For EEA/UK users, non-essential cookies require your consent. Please see our cookie consent banner when you first visit the site.

Note: Disabling certain cookies may affect the functionality of some parts of the Service, including access to membership features on Skool.

6. Email Communications and CASL Compliance

We are committed to complying with Canada’s Anti-Spam Legislation (CASL). We send commercial electronic messages (CEMs), including marketing emails, newsletters, and promotional communications, only to individuals who have provided express or implied consent to receive them.

6.1 Consent

  • Express consent: You have actively opted in (e.g., by checking a box or completing a sign-up form).
  • Implied consent: You have an existing business relationship with us (e.g., a recent purchase), as permitted under CASL for a limited period.

We maintain records of all consent, including the date, method, and form of consent obtained, for a minimum of three (3) years as required by CASL.

6.2 Identification and Unsubscribe

Every commercial email we send includes:

  • Our name (The Complete Business) and contact information
  • Our mailing address
  • A clear and functional unsubscribe mechanism

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in any email we send, or by contacting us at hello@thecompletebusiness.com. We will process unsubscribe requests within 10 business days. Our unsubscribe mechanism will remain functional for a minimum of 60 days after any message is sent.

Even after unsubscribing from marketing emails, we may still send you transactional or administrative emails necessary to fulfill your purchases, manage your membership, or respond to your inquiries.

7. Payment Processing

We use third-party payment processors — Stripe and PayPal — to handle payment transactions. When you make a purchase, your payment information is transmitted directly to these processors. We do not store your full credit card number, CVV, or payment credentials on our servers.

These processors operate under their own privacy policies:

  • Stripe: https://stripe.com/privacy
  • PayPal: https://www.paypal.com/us/legalhub/privacy-full

We receive limited transaction data (such as the last four digits of your card, transaction ID, and billing address) necessary to manage your purchase history and provide customer support.

8. Skool Membership Platform

We host our membership community on Skool (skool.com), a third-party platform operated by Skool.com, Inc. When you join our community, Skool collects and processes certain personal data on our behalf and under its own privacy policy.

Information collected through Skool may include your name, email address, profile information, community activity, course progress, and other data you choose to share within the community.

We are the controller of the community and responsible for how your data is used within it. Skool acts as a data processor on our behalf. Skool’s privacy policy is available at https://www.skool.com/legal.

We encourage you to review Skool’s privacy policy to understand their data practices. By joining our Skool community, you also agree to Skool’s terms of service.

9. How We Share Your Information

We do not sell your personal information to third parties. We share your information only in the following circumstances:

  • Service providers: We share information with trusted third-party vendors who assist in operating the Service, including Skool (membership hosting), Google (analytics), Stripe and PayPal (payment processing), and our email platform. These parties are contractually bound to protect your data and use it only as directed.
  • Legal requirements: We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you via email or prominent notice on our website.

We do not share your personal information for third-party advertising or marketing purposes without your consent.

10. International Data Transfers

As a Canadian business, we want to be transparent that some of our service providers are located outside of Canada, including in the United States. Your personal information may be transferred to, stored, and processed in countries with different data protection laws than those in Canada or your home jurisdiction.

Our US-based service providers include:

  • Google LLC (Google Analytics) — United States
  • Stripe, Inc. (payment processing) — United States
  • PayPal Holdings, Inc. (payment processing) — United States
  • com, Inc. (membership hosting) — United States

By using our Service and providing your personal information, you acknowledge and consent to this transfer. We take steps to ensure your data is handled with appropriate safeguards, including contractual protections with our service providers. For EEA/UK transfers, we rely on Standard Contractual Clauses approved by the European Commission where applicable.

11. Your Rights Under CCPA/CPRA (California Residents)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

11.1 Right to Know

You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, our purposes, and third parties with whom we share it.

11.2 Right to Delete

You may request deletion of your personal information, subject to certain exceptions (e.g., information needed to complete a transaction or comply with a legal obligation).

11.3 Right to Correct

You may request correction of inaccurate personal information we hold about you.

11.4 Right to Opt-Out of Sale or Sharing

We do not sell or share your personal information with third parties for cross-context behavioral advertising. If this practice changes, we will update this policy and provide a “Do Not Sell or Share My Personal Information” mechanism.

11.5 Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights.

11.6 How to Submit a Request

Contact us at hello@thecompletebusiness.com. We will verify your identity before processing your request and respond within 45 days (with the option to extend by an additional 45 days if necessary).

12. Your Rights Under GDPR (EEA/UK Residents)

If you are located in the EEA or UK, you have the following rights under the GDPR:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate or incomplete data.
  • Right to erasure: Request deletion of your personal data, subject to legal obligations.
  • Right to restriction of processing: Request that we limit how we use your data in certain circumstances.
  • Right to data portability: Receive your data in a structured, commonly used, machine-readable format.
  • Right to object: Object to processing based on legitimate interests or for direct marketing.
  • Right to withdraw consent: Withdraw consent at any time where processing is consent-based.
  • Right to lodge a complaint: Contact your local data protection authority.

To exercise any of these rights, contact us at hello@thecompletebusiness.com. We will respond within 30 days.

13. Your Rights Under PIPEDA (Canadian Residents)

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate personal information
  • Withdraw consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions
  • Challenge our compliance with PIPEDA

To exercise these rights, contact our Privacy Contact at hello@thecompletebusiness.com. We will respond to your request within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca.

14. Children’s Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.

If a parent or guardian believes their child has provided us with personal information, they may contact us at hello@thecompletebusiness.com. Upon verification, we will delete such information from our records promptly. Parents or guardians with questions may reach us by email and we will respond to all inquiries.

15. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure HTTPS transmission, access controls, and working only with reputable third-party service providers.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

In the event of a data breach that affects your rights and freedoms, we will notify affected users and relevant authorities (including the Office of the Privacy Commissioner of Canada and applicable regulators) as required by applicable law.

16. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations (including CASL’s 3-year consent record requirement), resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Specific retention periods:

  • Email consent records: Minimum 3 years from the end of the business relationship (as required by CASL)
  • Purchase and transaction records: As required by Canadian tax and accounting laws (generally 7 years)
  • General account and membership data: For the duration of your membership plus a reasonable period thereafter

17. Third-Party Links

Our Service may contain links to third-party websites or services not operated by us, including Skool and our payment processors. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We strongly encourage you to review the privacy policy of any site you visit.

18. Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) signal. Our Service does not currently respond to DNT signals, as there is no industry-wide standard for doing so. We will update this policy if that changes.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. For material changes, we will provide additional notice such as a prominent notice on our website or an email to affected users.

We encourage you to review this Privacy Policy periodically. Continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

20. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our designated Privacy Contact:

 

The Complete Business

Email: hello@thecompletebusiness.com

Website: https://thecompletebusiness.com

 

For Canadian privacy complaints not resolved to your satisfaction, you may contact:

Office of the Privacy Commissioner of Canada

Website: https://www.priv.gc.ca

Phone: 1-800-282-1376